I called Nesco Upholstery more than 6 months ago, and got a quote from Rick. Last week I called again and said I finally had time to get the couch cushions reupholstered. Although we had nothing in writing and Rick thought the price was too low, they honored what I had written down as their quote from 6 months earlier. We brought the cushions in on Thursday and picked them up on Monday, less than a week later. I was expecting to wait weeks! The couch looks amazing, I couldn't be happier. I highly recommend Nesco Upholstery.